COVID-19
To Our Customers
In navigating the current health situation, we will continue to help you provide a place of refuge, renewal and support within your home. Our focus will be on doing this with the utmost attention on the health and safety of you, our staff and our community.
Ensuring that pools and hot tubs are functional and properly sanitized is an essential service in preventing stagnant water from becoming a health hazard. Our industry has communicated this message to applicable governments.
In our ongoing efforts to support you, we will be remaining available to you. As decisions are made quickly, we won’t always know what that will look like very far in advance. However, you can rest assured that we will do what we can to provide you the service you need.
Going forward;
- Please don’t hesitate to contact us if you have a need for something or a question. We can be contacted in the following ways;
We are available to supply your pool and hot tub care needs;
- Our shop operating hours are as follows;
- Our store will be following strict hygiene and physical distancing recommendations to ensure your safety and that of our employees
Our ‘Contactless Doorstep Delivery is in place.
- Simply contact us with what you need.
- Have your credit card handy.
- We’ll drop it off outside.
Stay tuned for our ‘Product Bundles’ for easy ordering of the most popular products used in pool and hot tub maintenance.
Our ‘Contactless Curbside Pick-Up’ is in place.
- Simply contact us with what you need.
- Have your credit card handy.
- We’ll contact you when it’s ready. You tell us when you’re outside.
- We’ll put it in your trunk for you.
Contactless Water Testing: Once your pool is open, you’ll be able to drop off a water sample outside the store. Simply follow the instructions in the bin.
Our service department is ‘on the job’ and available. They will be adhering to strict hygiene and physical distancing recommendations to ensure your safety and that of our employees
We are here to support you and flatten the curve by helping families enjoy sheltering at home. We hope that your pool or spa will continue to help you provide a place of refuge, renewal and support within your home during this unprecedented time in our history.
To Our Service Customers
In navigating the current health situation, we will continue to help you provide a place of refuge, renewal and support within your home. Our focus will be on doing this with the utmost attention on the health and safety of you, our staff and our community.
Ensuring that pools and hot tubs are functional and properly sanitized is an essential service in preventing stagnant water from becoming a health hazard. Our industry has communicated this message to applicable governments.
In our ongoing efforts to support you, we will be remaining available to you for pool opening and weekly service. As decisions are made quickly, we won’t always know what that will look like very far in advance. However, you can rest assured that we will do what we can to provide you the service you need.
Here are some initiatives we have in place for our service teams:
- Staff training to ensure the health and safety of our employees, customers and all other stakeholders. Specifically:
- Physical distancing, proper hygiene, regular cleaning
- The supply of necessary personal protective equipment (ie. hand sanitizer, disinfectant wipes, masks, etc.).
- Our employees have been instructed not to work or remain at work if they;
- Develop any symptoms or feel ill or unwell
- Have come in contact with anyone who has developed symptoms or is unwell
- Each of our service vehicles is equipped with the following:
- Disinfectant wipes and hand sanitizer
- Cleaning solutions
- Disposable or dedicated reuseable gloves for COVID-19 disinfection only
- Our service crew have been instructed to always clean hands immediately after gloves are removed
- Where possible, our service vehicles will limit the number of occupants to the driver only.
- Upon each entry, wipe all surfaces with disinfectant wipes including handles, knobs, dash, armrests, seatbelts, touchscreens – concentrate on Common Vehicle Touchpoints
- At the end of the day, each of our service vehicles will be cleaned thoroughly with an appropriate cleaning product or solution
- Soap and hot water solution, or
- A chlorine bleach solution (2 teaspoons of bleach per litre of water), or
- Disinfectant wipes
We are here to support you and flatten the curve by helping families enjoy sheltering at home. We hope that your pool or spa will continue to help you provide a place of refuge, renewal and support within your home during this unprecedented time in our history.